"To the small part of ignorance that we arrange and classify we give the name knowledge."
Ambrose Bierce




SOFT SKILLS FOR IT PROFESSIONALS
 
 
Business process reengineering is a management approach aimed at making radical improvements by means of increasing the effectiveness of the processes that exist within and across organizations. The key is for businesses to look at their business processes from a ‘clean slate’ perspective and determine how they can best construct these processes to improve how they conduct business. It includes affecting change within in an organization in a major way, so ideally it will look at all aspects of the business. It often includes implementing new technology, but it will always include organizational change and often fosters the need for a new organizational design.

Advanced Strategies uses business process modeling ( with data flow diagramming) to describe, analyze, and document current business processes. We create with the business users an intuitive, non-technical model representing their perspective of how the business is conducted. Then a staged approach is taken to strip the model down to the bare essential processes to help the users ‘let go’ of
legacy practices and brainstorm and research for new opportunities and methods. The process model is then rebuilt to represent a desired, future state.

To affect the Organizational change, a five step approach is used to specify the business strategy and vision, identify the work needed to achieve the vision, configure the work into organization roles, develop the design, and plan the transformation. This methodology works whether re-designing an existing organization or building a brand new one.

Your customers’ interests and needs can differ and shift over time.
Therefore the essence of soft-skills is:

  1. Being able to sense what is appropriate for each situation without stepping over certain lines.
  2. Being able to adjust your personal and professional approach to the uniqueness of each situation.
Soft skills are made up of two categories:
  • Interpersonal skills - how we deal with others
  • Personal skills - the attitudes we have even when working alone
It is important to remember that your first priority is to complete the tasks you were brought in to do so that your customer sees the success.
That said, equally as important is using your soft-skills so that the customers feel happy with the success. Often soft-skills enables customers to feel that they couldn’t have done it without you.

Course Outcomes:
Students who attend Advanced Strategies' Soft Skills Course leave with (1) a new mind-set regarding the importance of soft-skills on long term success and (2) techniques which can be implemented on the job to improve interpersonal communications.

Who Should Attend:
This course can be tailored for Business Analysts, Project Leaders, Data Professionals, CIOs, and consultants (both internal and external).

Course Duration:
Three Days

Class Availability: Request It Now!

Materials Provided:
Student Workbook

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