"People will sit up and take notice if you sit up and take notice of what makes them sit up and take notice."
Frank Romer

To be successful in today’s environment IT Professionals must be able to effectively work with people. Successfully utilizing soft skills enables this. While your customers (users) will “see” the hard skills you bring to an engagement, what they “feel” is the soft skills. It is through the combination of both hard-skills and soft-skills that good will and the desire for more services is built with your customers.

Your customers’ interests and needs can differ and shift over time.
Therefore the essence of soft-skills is:

  1. Being able to sense what is appropriate for each situation without stepping over certain lines.
  2. Being able to adjust your personal and professional approach to the uniqueness of each situation.
Soft skills are made up of two categories:
  • Interpersonal skills - how we deal with others
  • Personal skills - the attitudes we have even when working alone
It is important to remember that your first priority is to complete the tasks you were brought in to do so that your customer sees the success.
That said, equally as important is using your soft-skills so that the customers feel happy with the success. Often soft-skills enables customers to feel that they couldn’t have done it without you.

Course Outcomes:
Students who attend Advanced Strategies' Soft Skills Course leave with (1) a new mind-set regarding the importance of soft-skills on long term success and (2) techniques which can be implemented on the job to improve interpersonal communications.

Course Outline:

  1. What is Success?
  2. Securing and Maintaining Stakeholder Support
  3. Knowing Your Customers
  4. Understanding Communication Conflicts
  5. Self-Assessment of Necessary Skills
  6. Leading Without Authority
  7. Handling Crisis Situations
  8. Preventing Scope Creep (or Scope Gallop)
  9. Other Topics as Appropriate

Who Should Attend:
This course can be tailored for Business Analysts, Project Leaders, Data Professionals, CIOs, and consultants (both internal and external).

Course Duration:
Three Days

Class Availability: Request It Now!

Materials Provided:
Student Workbook

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