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Sydney J. Harris




BUSINESS PROCESS ANALYSIS - OPTIMIZING THE "TO-BE"
 
 
Business process reengineering is a management approach aimed at making radical improvements by means of increasing the effectiveness of the processes that exist within and across organizations. The key is for businesses to look at their business processes from a ‘clean slate’ perspective and determine how they can best construct these processes to improve how they conduct business. It includes affecting change within in an organization in a major way, so ideally it will look at all aspects of the business. It often includes implementing new technology, but it will always include organizational change and often fosters the need for a new organizational design.

Advanced Strategies uses business process modeling ( with data flow diagramming) to describe, analyze, and document current business processes. We create with the business users an intuitive, non-technical model representing their perspective of how the business is conducted. Then a staged approach is taken to strip the model down to the bare essential processes to help the users ‘let go’ of
legacy practices and brainstorm and research for new opportunities and methods. The process model is then rebuilt to represent a desired, future state.

To affect the Organizational change, a five step approach is used to specify the business strategy and vision, identify the work needed to achieve the vision, configure the work into organization roles, develop the design, and plan the transformation. This methodology works whether re-designing an existing organization or building a brand new one.

Subject Overview: Business Process Analysis is a technique for assessing “As-Is” business process models and reaching consensus on the desired “To-Be” world. Business processes are often a complicated web of:

  • Folklore – habits and activities that were inserted or deleted over time to address unique situations or individual preferences and may not be best practices for all cases.
  • Miscommunications – duplicate work or wasted effort due to misunderstandings in handoffs.
  • Policy constraints – activities based on policies and mandates that are no longer appropriate.
  • Physical constraints – activities that were inserted or deleted due to past and now outdated technology constraints

Therefore, a structured and intellectually manageable approach to process analysis is required to ensure that new processes appropriately leverage the past, capitalize on new opportunities, and are optimized for the desired business results.

Advanced Strategies’ staged approach to process analysis utilizes the following steps:
  1. The business users’ views of their current processes are documented.
  2. Unnecessary and redundant activities are removed.
  3. The mechanics of “how” the processes are performed are stripped away.
  4. nappropriate historical features and policy constraints are eliminated.
  5. New essential business processes are added.
  6. Policies are examined and reapplied.
  7. Optimized mechanisms for performing the processes are determined.

Course Outcomes:
Students of Process Analysis will return to work ready to implement a structured approach for reaching agreement on optimized “To-be” models for how business processes should operate.

Who Should Attend:
This course is targeted for Business Analysts and others involved in analysis and design.

Course Duration:
Two Days

Class Availability: Request It Now!

Materials Provided:
Student Workbook, Case Studies, Examples and a Business Process Modeling Field Manual

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