"When what you are is what you want to be, that’s happiness –"
Malcolm Forbes




CUSTOMER, STAFF, AND OTHER STAKEHOLDER MODELING
 
 
Relationships between you and your customers, between units within your organization, and between you and other key parties are probably among the most important factors in the success of your enterprise. Socio-political analysis allows us to look at the “people” factors that impact success in implementing usable IT systems and creating effective business operations.

  • Customer analysis involves, among other things, understanding who your customer is and how you are going to serve them. Unfortunately, this isn’t crystal clear to many organizations, much less project teams.
  • Organizational configuration is how to best map the available resources to the necessary work. However, in developing an organizational structure it is not enough to merely align the resources to the work to be done, you must also create an environment where people are likely to be successful.
  • Likewise, IT systems must be designed and implemented to match the environment and aptitudes of their intended users in order to become more than shelfware.
  • Most enterprises have a wide variety of stakeholders whose needs should be addressed. These may include stockholders, vendors, government agencies, community groups, etc. A little analysis to determine requirements that might affect these groups will go a long way.


Socio-political factors that can be examined include culture, attitudes, values, reward systems, people interaction, and politics. For projects that require change to existing relationships, failure to address any of these factors may push people to revert to the “old way” of doing things and prevent ultimate project success.

Course Outcomes:
Students of this course will return to work:


  • Recognizing the importance of analyzing socio-political factors for successful projects.
  • Able to read and use stakeholder models.
  • Able to produce moderately complex stakeholder models.

Course Outline:
Review of Analysis & Modeling Concepts
  • Business Aspects
  • Analysis vs. Design
  • Types of Facts
  • Key Premises
Fundamentals of Business Location Modeling
  • Parties
  • Affiliations
  • Roles
Parties
  • Customers
  • Organization Units
  • Other Stakeholders
Affiliations
  • Provider – End Customer
  • Provider – Other Customer
  • Org Parent – Org Child (flavors)
  • Collaboration
Roles
  • Role Profile Analysis
Process for Creating Stakeholder Models
  • Definition and Focus
  • How to Get Started
  • Diagram Notation
  • Supporting Text
Organization Configuration
  • Organizational Work
  • Performance Drivers
  • Organization Roles and Positions
Culture, Values, and Politics
  • What is culture?
  • What is culture change?
  • Effecting culture change
Relationship Improvement
  • Improvement Opportunities
  • Symptoms of Trouble
  • Specific Ways to Improve

Who Should Attend:
Business Analysts and other individuals involved in analysis and design.

Course Prerequisites:
Business Object Modeling
Business Process Modeling - Documenting the "As-Is"

Course Duration:
One Day

Class Availability: Request It Now!

Materials Provided:
Student Workbook

____________________________________________________________________________
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.

 

Home |  About Us |  Key Services |  Problems Solved |  Resources |  Contact Us
Copyright © 2017 Advanced Strategies, Inc.
Feedback and Suggestions