Relationships between you and your customers, between units within your organization, and between you and other key parties are probably among the most important factors in the success of your enterprise. Socio-political analysis allows us to look at the “people” factors that impact success in implementing usable IT systems and creating effective business operations.
||CUSTOMER, STAFF, AND OTHER STAKEHOLDER MODELING
- Customer analysis involves, among other things, understanding who your customer is and how you are going to serve them. Unfortunately, this isn’t crystal clear to many organizations, much less project teams.
- Organizational configuration is how to best map the available resources to the necessary work. However, in developing an organizational structure it is not enough to merely align the resources to the work to be done, you must also create an environment where people are likely to be successful.
- Likewise, IT systems must be designed and implemented to match the environment and aptitudes of their intended users in order to become more than shelfware.
- Most enterprises have a wide variety of stakeholders whose needs should be addressed. These may include stockholders, vendors, government agencies, community groups, etc. A little analysis to determine requirements that might affect these groups will go a long way.
Socio-political factors that can be examined include culture, attitudes, values, reward systems, people interaction, and politics. For projects that require change to existing relationships, failure to address any of these factors may push people to revert to the “old way” of doing things and prevent ultimate project success.
Students of this course will return to work:
- Recognizing the importance of analyzing socio-political factors for successful projects.
- Able to read and use stakeholder models.
- Able to produce moderately complex stakeholder models.
|Review of Analysis & Modeling Concepts
- Business Aspects
- Analysis vs. Design
- Types of Facts
- Key Premises
|Fundamentals of Business Location Modeling
- Organization Units
- Other Stakeholders
- Provider – End Customer
- Provider – Other Customer
- Org Parent – Org Child (flavors)
|Process for Creating Stakeholder Models
- Definition and Focus
- How to Get Started
- Diagram Notation
- Supporting Text
- Organizational Work
- Performance Drivers
- Organization Roles and Positions
|Culture, Values, and Politics
- What is culture?
- What is culture change?
- Effecting culture change
- Improvement Opportunities
- Symptoms of Trouble
- Specific Ways to Improve
Who Should Attend:
Business Analysts and other individuals involved in analysis and design.
Business Object Modeling
Business Process Modeling - Documenting the "As-Is"
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