"One will not go far wrong if one attributes extreme actions to vanity, average ones to habit, and petty ones to fear."
Friedrich Nietzsche
 
 
Consulting    - Major Airline
 
 
 

This major organization was employing the expertise of two major contractors to develop one of their mission critical projects, and the two contractors were in a state of continuous dispute. Consequently, the quality of the project deliverables was suffering.

 WHAT WE WERE ASKED TO DO
 
Interview all participants in the project from both contractors' staffs and develop a quality assurance process for software development projects.

 
 APPROACH TAKEN
 
Interviews were conducted, followed by a Joint Development Approach session to resolve issues in dispute and reach a synergistic solution through a consensus process.

 RESULT
 
A Quality Assurance program was produced that could be used for all of their outsourced software development.

 

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